Title: Help Scout
Author: BoldGrid
Published: <strong>14 de octubre de 2016</strong>
Last modified: 1 de diciembre de 2025

---

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![](https://ps.w.org/help-scout/assets/banner-772x250.png?rev=1542132)

![](https://ps.w.org/help-scout/assets/icon.svg?rev=1514974)

# Help Scout

 Por [BoldGrid](https://profiles.wordpress.org/boldgrid/)

[Descargar](https://downloads.wordpress.org/plugin/help-scout.6.5.7.zip)

 * [Detalles](https://es-co.wordpress.org/plugins/help-scout/#description)
 * [Valoraciones](https://es-co.wordpress.org/plugins/help-scout/#reviews)
 *  [Instalación](https://es-co.wordpress.org/plugins/help-scout/#installation)
 * [Desarrollo](https://es-co.wordpress.org/plugins/help-scout/#developers)

 [Soporte](https://wordpress.org/support/plugin/help-scout/)

## Descripción

#### Help Scout for WordPress

Thousands of businesses in more than 140 countries use Help Scout to make every 
customer support interaction more human & more helpful.

#### Features

This simple plugin takes only a few minutes to setup. It enables you to do a couple
important things:

 * Add a contact form to your site, which submits inquiriest to Help Scout
 * Add a [Help Scout Beacon](https://www.helpscout.net/embed-tools/) to your site.
   Just paste your embed code and save.

> **Looking for more horsepower? Try Help Scout Desk.**
>  [Help Scout Desk](https://wphelpscout.com/?utm_medium=link&utm_campaign=hsfree&utm_source=wordpress.org)
> is a premium plugin that adds a full-featured customer portal to your WordPress
> site. Customers can submit inquiries, see their complete history and more.

## Capturas

 * [[
 * Submission form
 * [[
 * Beacon

## Instalación

 1. [Sign up for Help Scout](https://secure.helpscout.net/members/register/13/) if 
    you don’t already have an account.
 2. Upload plugin folder to your `/wp-content/plugins/` directory
 3. Activate the plugin through the **Plugins** menu in WordPress
 4. Open the settings for the plugin, then add your Application ID, App Secret, and
    Mailbox ID.
 5. Add `[hsd_form]` shortcode to a page or post to capture contact submissions OR 
    use the Help Scout beacon.

Have a look at the [getting started guide](https://wphelpscout.com/support/docs/getting-started-with-help-scout-desk/)
for more detailed information on setting up Help Scout for WordPress.

## FAQ

### Does this work if I’m on the Help Scout Free plan?

Beacon is included on all Free plans, so you can embed your Beacon using this plugin.
However, the contact form requires an API key, and API access is only available 
for paying plans.

## Reseñas

![](https://secure.gravatar.com/avatar/2b46eadab63291b04cc3c14edc8537d054595e4096db66ec840a58aa912773f9?
s=60&d=retro&r=g)

### 󠀁[Trash Plugin, Breaks on Woocommerce](https://wordpress.org/support/topic/trash-plugin-breaks-on-woocommerce/)󠁿

 [fidyyuan](https://profiles.wordpress.org/fidyyuan/) 29 de enero de 2025 1 respuesta

Absolutely garbage plugin. Enable it, follow the guide, but there’s no way to activate
the app. Then, it throws nonstop errors when you try to change the status of an 
order and doesn’t let customers check out their order. Beacon doesn’t work either.
Took weeks before the critical error was resolved either.

![](https://secure.gravatar.com/avatar/73551a1bbee333bdf7e66bc8fca3af7d48480df85fe4fec9525f10316ec94b96?
s=60&d=retro&r=g)

### 󠀁[Works great with WordPress!](https://wordpress.org/support/topic/works-great-with-wordpress-2/)󠁿

 [ttherex](https://profiles.wordpress.org/ttherex/) 23 de enero de 2022 1 respuesta

Very easy to use!

![](https://secure.gravatar.com/avatar/0ed939abf38daec4bdeec1954662884b5b4fdbea67435be3ba6b8fa78fdded98?
s=60&d=retro&r=g)

### 󠀁[So I good I paid for the premium version](https://wordpress.org/support/topic/so-i-good-i-paid-for-the-premium-version/)󠁿

 [dear.leader](https://profiles.wordpress.org/llcodyson/) 6 de febrero de 2018

Amazing plugin. Well supported and always seems to work without issue. I upgraded
to Help Scout Desk so I could take advantage of the WooCommerce integration which
allows for customer orders to appear right in Help Scout when we’re responding to
a customer’s message.

![](https://secure.gravatar.com/avatar/fb5e5b5f57c4e5c72200710ed6d6c65d7e38bc88dff5d78d9b89ae7899f30b83?
s=60&d=retro&r=g)

### 󠀁[Feature rich and well supported](https://wordpress.org/support/topic/feature-rich-and-well-supported/)󠁿

 [srumery](https://profiles.wordpress.org/srumery/) 12 de abril de 2017

Great solution for those looking to integrate Help Scout into your website.

![](https://secure.gravatar.com/avatar/d0608bf948397aeffecdcf2fac4633024fee45067f661c5ea68920269282e26f?
s=60&d=retro&r=g)

### 󠀁[Integrates Help Scout nicely on our site](https://wordpress.org/support/topic/integrates-help-scout-nicely-on-our-site/)󠁿

 [Bryan Hoffman](https://profiles.wordpress.org/spigot/) 13 de diciembre de 2016

Easy way to add HelpScout to a site

![](https://secure.gravatar.com/avatar/5cfb7424dbd7e724173729766ab9b8e4c546b7e6b7a074d90119628164dcac40?
s=60&d=retro&r=g)

### 󠀁[Pretty Awesome, Almost as Awesome as Help Scout](https://wordpress.org/support/topic/pretty-awesome-almost-as-awesome-as-help-scout/)󠁿

 [Dan Cameron](https://profiles.wordpress.org/dancameron/) 14 de octubre de 2016

It’s pretty great. However, I’m the author of the plugin so I’m a bit biased…even
if I use it at sproutapps.co.

 [ Leer todas las 6 reseñas ](https://wordpress.org/support/plugin/help-scout/reviews/)

## Colaboradores y desarrolladores

«Help Scout» es un software de código abierto. Las siguientes personas han colaborado
con este plugin.

Colaboradores

 *   [ BoldGrid ](https://profiles.wordpress.org/boldgrid/)
 *   [ Help Scout ](https://profiles.wordpress.org/helpscout/)
 *   [ Sprout Apps ](https://profiles.wordpress.org/sproutapps/)
 *   [ Dan Cameron ](https://profiles.wordpress.org/dancameron/)
 *   [ Elana Davis ](https://profiles.wordpress.org/elanasparkle/)
 *   [ avonville1 ](https://profiles.wordpress.org/avonville1/)
 *   [ James Rosado ](https://profiles.wordpress.org/jamesros161/)

«Help Scout» ha sido traducido a 1 idioma local. Gracias a [los traductores](https://translate.wordpress.org/projects/wp-plugins/help-scout/contributors)
por sus contribuciones.

[Traduce «Help Scout» a tu idioma.](https://translate.wordpress.org/projects/wp-plugins/help-scout)

### ¿Interesado en el desarrollo?

[Revisa el código](https://plugins.trac.wordpress.org/browser/help-scout/) , echa
un vistazo al [repositorio SVN](https://plugins.svn.wordpress.org/help-scout/) o
suscríbete al [registro de desarrollo](https://plugins.trac.wordpress.org/log/help-scout/)
por [RSS](https://plugins.trac.wordpress.org/log/help-scout/?limit=100&mode=stop_on_copy&format=rss).

## Registro de cambios

#### 6.5.7

 * **Fix:** Vulnerability fix [#25](https://github.com/BoldGrid/help-scout/issues/25)

#### 6.5.6

 * **Fix:** Fixes beacon script not loading [#60](https://github.com/BoldGrid/help-scout-desk/issues/60)

#### 6.5.4

 * **Fix:** Fixes issues when posts are saved causing nonce error.

#### 6.5.3

 * **Fix:** Updates to WordPress coding standards.

#### 6.5.1

 * **Fix:** SSL Verify update
 * **Fix:** Label Changes

#### 5.0

 * NEW: Full Beacon 2.0 support
 * NEW: Move to new domain
 * NEW: Admin found under settings

#### 4.2.1

 * Fix: Admin CSS Issue

#### 4.2

 * New: Option to reset customer ids

#### 4.0.5

 * Fix: Variable typos

#### 4.0.4

 * Fix: WYSIWYG editor not showing for HSD
 * Fix: Explicitly send credentials for AJAX requests, since WPEngine has some issues.

#### 4.0.3

 * Fix: Admin hidden becuase of missing capability

#### 4.0.1

 * New: Support for Free Help Scout Plugin
 * Fix: All tags will be in-sync

## Meta

 *  Versión **6.5.7**
 *  Última actualización **hace 5 meses**
 *  Instalaciones activas **400+**
 *  Versión de WordPress ** 4.5 o superior **
 *  Probado hasta **6.9.4**
 *  Idiomas
 * [Dutch](https://nl.wordpress.org/plugins/help-scout/) y [English (US)](https://wordpress.org/plugins/help-scout/).
 *  [Traducir a tu idioma](https://translate.wordpress.org/projects/wp-plugins/help-scout)
 * Etiquetas
 * [documentation](https://es-co.wordpress.org/plugins/tags/documentation/)[helpdesk](https://es-co.wordpress.org/plugins/tags/helpdesk/)
   [support](https://es-co.wordpress.org/plugins/tags/support/)
 *  [Vista avanzada](https://es-co.wordpress.org/plugins/help-scout/advanced/)

## Valoraciones

 4.3 de 5 estrellas.

 *  [  5 valoraciones de 5 estrellas     ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=5)
 *  [  0 valoraciones de 4 estrellas     ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=4)
 *  [  0 valoraciones de 3 estrellas     ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=3)
 *  [  0 valoraciones de 2 estrellas     ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=2)
 *  [  1 valoración de 1 estrellas     ](https://wordpress.org/support/plugin/help-scout/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/help-scout/reviews/#new-post)

[Ver todos los comentarios](https://wordpress.org/support/plugin/help-scout/reviews/)

## Colaboradores

 *   [ BoldGrid ](https://profiles.wordpress.org/boldgrid/)
 *   [ Help Scout ](https://profiles.wordpress.org/helpscout/)
 *   [ Sprout Apps ](https://profiles.wordpress.org/sproutapps/)
 *   [ Dan Cameron ](https://profiles.wordpress.org/dancameron/)
 *   [ Elana Davis ](https://profiles.wordpress.org/elanasparkle/)
 *   [ avonville1 ](https://profiles.wordpress.org/avonville1/)
 *   [ James Rosado ](https://profiles.wordpress.org/jamesros161/)

## Soporte

¿Tienes algo que decir? ¿Necesitas ayuda?

 [Ver el foro de soporte](https://wordpress.org/support/plugin/help-scout/)